A to Z Vac & Sew ("we," "us," or "our") operates the website atozvacnsew.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us.

INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information: When you fill out a contact form, request a quote, schedule a repair, book a demo, or sign up for a class, we collect information such as your name, email address, and phone number.

Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on pages.

Communications: If you contact us via our website chat, email, SMS, phone, or forms, we retain those communications.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Respond to your inquiries and service requests

- Schedule appointments, repairs, and classes

- Send confirmation, reminder, and follow-up messages by email or SMS (with your consent)

- Improve our website and services

- Send promotional communications (you may opt out at any time)

SMS MESSAGING & OPT-IN

SMS Opt-In: When you provide your phone number through our website contact form and check the SMS consent checkbox, or when you call or visit our store and request follow-up by text, you agree to receive recurring automated SMS text messages from A to Z Vac & Sew, including appointment confirmations and reminders, repair status updates, class registration confirmations and reminders, and follow-up messages. Message frequency varies. Msg & data rates may apply.

To Opt Out: Reply STOP to any SMS message at any time. You will receive a one-time confirmation and no further messages will be sent.

For Help: Reply HELP to any SMS message, or contact us at [email protected] or (402) 379-0187.

No Sharing of SMS Data: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We use trusted third-party service providers to operate our business, including CRM, scheduling, and communications platforms (such as HighLevel/LeadConnector and our telephony providers), email platforms, and analytics tools (such as Google). These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

COOKIES

Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

DATA SECURITY

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

YOUR RIGHTS

Depending on your location, you may have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your personal information

- Opt out of SMS messages by replying STOP to any message

- Opt out of marketing communications

To exercise any of these rights, please contact us at:

A to Z Vac & Sew

422 W Norfolk Ave

Norfolk, NE 68701

Email: [email protected]

Phone: (402) 379-0187

CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.